Feuillage lumineux gold Edited 2021-11-15 Aamir-13.jpg

Terms & Conditions

Payment

We accept credit card payment by Visa and Mastercard. We also accept PayPal payments.

The full payment is charged when the order is accepted.

Currencies
We do not held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions.

Customs Notice For US Orders
The United States Customs and Border Protection Agency requires any order with a value of over USD $2,500.00 to be registered under either a SSN for personal purchases, or an EIN for commercial purchases. Customers will be contacted directly by our shipper for this information once your order has shipped. Failure to provide the information within a timely manner will result in shipping delays. For more information please contact us at info@umbralux.studio

Returns

Some table lamps can be returned within a 30 day period. This information is available on the specific product page. For returns, the product and packaging must be in the same condition as when delivered. The return shipping cost will be the responsibility of the customer. Custom order sales are final. Hanging product sales are final.

Warranty

All our products are guaranteed for one year on parts after receipt against mechanical or manufacturing defects. Using a lamp other than what is specified or altering the product in any way will void all approvals and warranties.

We are not responsible for the following:

• Any costs related to installation, re-installation,

removal or repair;

• Damage caused by improper installation or assembly by the customer or a related third party;

• Damage caused by exposure to weather or

improper environment;

• Damage caused by improper cleaning solutions or methods;

• Any change in appearance or patina caused by natural wear.

Shipping

As many of our products are made to order, please allow us some time before shipping (various products have different production time, specified on the page of each product).

Shipping Charges

Shipping charges are defined by product and location and are calculated at the checkout phase.

Customer Service

For personal assistance please contact info@umbralux.studio