Terms & Conditions
Payment
We accept credit card payment by Visa and Mastercard. We also accept PayPal payments.
The full payment is charged when the order is accepted.
Currencies
We do not held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions.
Customs Notice For US Orders
The United States Customs and Border Protection Agency requires any order with a value of over USD $2,500.00 to be registered under either a SSN for personal purchases, or an EIN for commercial purchases. Customers will be contacted directly by our shipper for this information once your order has shipped. Failure to provide the information within a timely manner will result in shipping delays. For more information please contact us at info@umbralux.studio
Returns
Some table lamps can be returned within a 30 day period. This information is available on the specific product page. For returns, the product and packaging must be in the same condition as when delivered. The return shipping cost will be the responsibility of the customer. Custom order sales are final. Hanging product sales are final.
Warranty
All our products are guaranteed for one year on parts after receipt against mechanical or manufacturing defects. Using a lamp other than what is specified or altering the product in any way will void all approvals and warranties.
We are not responsible for the following:
• Any costs related to installation, re-installation,
removal or repair;
• Damage caused by improper installation or assembly by the customer or a related third party;
• Damage caused by exposure to weather or
improper environment;
• Damage caused by improper cleaning solutions or methods;
• Any change in appearance or patina caused by natural wear.
Shipping
As many of our products are made to order, please allow us some time before shipping (various products have different production time, specified on the page of each product).
Shipping Charges
Shipping charges are defined by product and location and are calculated at the checkout phase.
Customer Service
For personal assistance please contact info@umbralux.studio
Privacy Policy
Umbra & Lux located at 1000 Parker Street, Studio 270, Vancouver, BC, V6A 4B9
respect your privacy and are committed to protecting it through our compliance with this privacy statement. You can reach us at:
+1 604 250 8055
info@umbralux.studio
The Privacy Officer has been designated as the privacy contact person. You can reach the contact person by sending an e-mail to info@umbralux.studio.
We are aware of the ruling of the European Court of Justice of July 16th 2020 concerning the implications for the transfer of personal data (http://curia.europa.eu/juris/document/document.jsf?text=&docid=228677&pageIndex=0&doclang=nl&mode=req&dir=&occ=first&part=1&cid=10980797).
Umbra & Lux processes your personal data for the following purposes:
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Informing you about our products and services
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Making offers to you
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Fulfilling your orders
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Sending newsletters
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Fulfilling our legal obligations
The processing of your personal data is based on the following grounds:
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Your consent
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The preparation or performance of an agreement with you
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Compliance with a legal obligations
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Our legitimate interests
When we process personal data on the basis of your consent, you can always revoke your consent.
We can have a legitimate interest to process your personal data, namely direct marketing, update personal data, to improve our products and services, web statistics, to protect our property and to prevent or detect criminal offenses, to resolve disputes or legal procedures.
We can be legally or contractually obliged to process your personal data. The processing of your personal data can also be a necessary to enter into a contract with you. In these cases we can only continue our relationship with you when you provide us with the needed personal data.
We do not make your personal data available to another business or third party for monetary or other valuable consideration.
Our website is not to be used by children under 16 years of age.
RETENTION PERIOD
We do not retain your personal data for any longer than is necessary for the purposes stated in this privacy statement.
You can Opt-out of the use if your personal data for marketing emails by clicking "unsuscribe" on the bottom of any marketing email.